Which framework is used for the integration of multiple Avaya applications?

Avaya Breeze is the correct choice for the integration of multiple Avaya applications because it serves as a unified platform designed to facilitate the development and deployment of communication applications that enhance the user experience. Avaya Breeze provides a set of services that allow various Avaya applications and third-party applications to work together seamlessly, enabling features such as real-time communications, collaboration, and workflow automation.

This framework supports the creation of customized applications tailored to business needs and leverages APIs for easy integration with existing Avaya solutions like Avaya Aura and Avaya Communication Manager. By offering a development environment that integrates with the broader Avaya ecosystem, Avaya Breeze simplifies the connectivity between applications, allowing organizations to maximize the value of their communication infrastructure.

In contrast, while Avaya Aura acts as the core communication solution and provides the foundational infrastructure, it is not specifically focused on the integration of various applications. The Avaya Call Management System is more geared towards call tracking and reporting, and Avaya Communication Manager primarily focuses on call processing and control rather than serving as an integration framework for multiple applications.