Which Avaya component provides features for enhancing the overall management and orchestration of communication services?

The Avaya Aura System Manager is the component dedicated to enhancing the overall management and orchestration of communication services. It acts as a centralized management platform within the Avaya Aura ecosystem, providing a unified interface for managing various Avaya components, including Session Manager and Communication Manager.

System Manager facilitates configuration, monitoring, and maintenance of the different elements within the Avaya communication environment, ensuring that they work cohesively and efficiently. This centralization streamlines service delivery and aids in operational command, such as handling user identities, licensing, and network resource management, which are essential for effective communication service orchestration.

By contrast, the other components have specific functions:

• The Session Manager primarily focuses on session control and routing of communication sessions.

• The Communication Manager provides call processing and telephony features.

• Application Enablement Services (AES) is geared towards enabling third-party applications to interact with the Avaya communication environment, primarily focused on APIs and interoperability.

The holistic management capabilities offered by System Manager make it indispensable for organizations looking to successfully orchestrate and manage their communication services.