Which Avaya application offers capabilities for contact center management?

Avaya Aura Contact Center is specifically designed to manage contact center operations and provide features tailored for enhancing customer interactions and service delivery. This application includes tools for call routing, agent management, reporting, and performance analytics. Its primary focus is to optimize the handling of customer queries, improve agent efficiency, and ensure a high level of service quality within contact centers.

In contrast, the other options serve different purposes. Avaya Aura Communication Manager primarily focuses on call handling and communication services but lacks the specific tools for comprehensive contact center management. Avaya Meeting Exchange is designed for conferencing and collaboration, making it unsuitable for direct contact center management purposes. Avaya IP Office is aimed at small and mid-sized businesses, providing unified communications and voice services, but again does not offer the specialized capabilities needed for contact center management that Avaya Aura Contact Center does.