What is the primary purpose of Avaya Aura's self-service capabilities?

The primary purpose of Avaya Aura's self-service capabilities is to reduce administrator intervention by empowering user access. This functionality allows users to manage their own settings and needs without requiring constant support from administrators. By providing self-service options, users can perform tasks such as resetting passwords, configuring call forwarding, and managing personal preferences on their own. This not only enhances user experience by providing immediate control and convenience but also alleviates the workload on IT staff and system administrators, allowing them to focus on more complex issues.

In contrast, options that suggest bypassing configurations or limiting user control do not align with the core purpose of self-service capabilities, which is centered on enhancing usability and control for the end-users. Unauthorized access contradicts the security principles essential to maintaining the integrity of the system, thereby not fulfilling a legitimate purpose within Avaya Aura's architecture.