What is the main purpose of Avaya Aura's Call Detail Recording (CDR)?

The primary purpose of Avaya Aura's Call Detail Recording (CDR) is to log call usage statistics for analysis and reporting. CDR provides detailed information about each call, including aspects such as the duration, time of the call, calling and called party numbers, and the result of the call (e.g., completed, busy, no answer). This data is crucial for organizations to analyze call patterns, understand usage trends, and generate reports that inform decisions related to call handling, customer service efficiency, and resource allocation.

Such detailed insights allow businesses to optimize their communication systems, assess performance metrics, and ultimately improve service delivery. Furthermore, the data collected through CDR can also assist in identifying areas where cost savings could be made or improvements could be implemented, thereby enhancing overall operational efficiency.