What is the function of Avaya Aura's Communication Manager's Digital Feature Access (DFA)?

The function of Avaya Aura's Communication Manager's Digital Feature Access (DFA) is to allow users to access features using a touch-tone telephone. This capability is crucial for enhancing user interaction with the communication system, as it enables individuals to utilize various telephony features without needing a physical interface or graphical user interface. By using touch-tone inputs, users can seamlessly manage their calls, access voicemail, and utilize other features, providing them with a convenient way to interact with the system even when away from their desktop environment.

This approach to accessing features is particularly beneficial in environments where users need flexibility and ease of access to communication tools. The use of a touch-tone telephone allows for efficient navigation and feature activation, making it an integral part of user experience in the Avaya communication ecosystem.