What is meant by "call flow" in Avaya Aura?

In the context of Avaya Aura, "call flow" refers to the path a call takes through the system. This encompasses how a call is initiated, routed, processed, and terminated within the communications infrastructure. Understanding call flow is essential for effective call management, troubleshooting, and ensuring optimal performance of the system.

A well-defined call flow illustrates the various components involved in a call, such as the originating device, the signaling processes, and the destination endpoint. This ensures that the call reaches its intended recipient efficiently and allows for various features like call transfers, hold, and conferencing to function seamlessly.

Recognizing the correct understanding of call flow helps in configuring the system, implementing features, and addressing any issues that may arise during call processing, thereby enhancing the overall user experience in a unified communications environment.