What does the term “Seamless Call Handling” mean in Avaya Aura?

Seamless Call Handling refers to the capability of transferring calls without interruption, ensuring a smooth communication experience for users. This feature is critical in maintaining the flow of conversation during transfers, which is particularly important in environments where customer service and effective communication are paramount.

In Avaya Aura, this functionality allows users to shift calls between devices or route calls to different agents efficiently, minimizing disruption. This ensures that callers do not experience dropped connections or excessive hold times as their calls are directed to the appropriate resources. Such capabilities enhance the overall user experience and improve operational efficiency in communication systems.

The other options, while relevant to call handling, do not encapsulate the essence of what "Seamless Call Handling" specifically entails. For instance, automatic call recording, prioritizing calls, or video conferencing integration cover different aspects of communication technology that enhance user experience but do not focus on the uninterrupted transition of calls. Thus, the emphasis on transferring calls without interruptions aligns perfectly with the meaning of "Seamless Call Handling."