What action should be taken if the Avaya Aura Session Manager is not reachable?

When the Avaya Aura Session Manager is not reachable, checking the IP configurations and gateway settings is the appropriate first step. This action is fundamental in troubleshooting connectivity issues, as incorrect configurations can prevent proper communication between network components.

Verifying IP configurations ensures that the Session Manager has the correct IP address, subnet mask, and other essential network settings. It ascertaines that there are no typographical errors or misconfigurations that could be causing the connectivity issues. Additionally, checking the gateway settings helps confirm that the routes to and from the Session Manager are correctly set up, facilitating the flow of SIP traffic.

Performing this initial check often resolves accessibility problems without needing to resort to more drastic measures, such as resetting network equipment, updating software, or redeploying applications, which can be time-consuming and may not address the root cause of the issue. Thus, ensuring that the basic configurations are correct is a critical first step in resolving connectivity issues with the Session Manager.