In what way can Avaya Aura interface with emergency services?

Avaya Aura's capability to interface with emergency services primarily revolves around providing location information and ensuring the proper routing of emergency calls. This is critical in emergency situations where responders must be dispatched quickly to the correct location.

The system integrates with local emergency service protocols, ensuring that when a user dials for help, the call is automatically routed to the appropriate emergency services based on the caller's location—often utilizing Automatic Number Identification (ANI) and Automatic Location Identification (ALI) technologies. By ensuring that the caller's exact location is transmitted along with the call, Avaya Aura plays a vital role in improving response times and effectiveness of emergency services.

In contrast, rerouting all calls to emergency services is not a standard feature, as not all calls are emergency-related, and doing so would create significant issues in communication. The system does not inherently manage billing for emergency calls, as billing is typically handled separately by telecom regulators and service providers. Access to emergency services databases would involve interacting with external systems, which is not within the core functionality focused on call routing and positioning for emergency handling. Thus, providing accurate location information while facilitating efficient call routing is the primary way Avaya Aura interfaces with emergency services.