In Avaya Aura, what does the term "Endpoints" refer to?

In the context of Avaya Aura, the term "Endpoints" specifically refers to devices that facilitate communication within the network. This includes various forms of communication technology such as IP phones, which are essential for voice communication over the internet, softphones that provide calling capabilities on computers and mobile devices, and video conferencing equipment that allows for visual communication in meetings and collaborative settings.

These endpoints are vital components of the Avaya Aura ecosystem because they connect users to the communication network, enabling both internal and external interactions. Their functionality supports the overall operational framework of unified communications, allowing for seamless integration of voice, video, and data services.

The other choices revolve around non-communication-related technologies. Devices used for data storage are imperative for handling and storing information but do not provide communication features. Software applications for customer management, while important in managing customer relationships, do not serve as communication endpoints. Lastly, network routing hardware plays a crucial role in directing traffic over a network but does not directly interact with users for communication purposes. This clear distinction positions endpoints as the direct means through which users engage in the Avaya communication ecosystem.